Modify a Reservation

The Modify a Reservation command feature in the Reservations Menu area opens the Select Reservation screen, allowing you to search for, select and open an existing reservation to view or modify.

Depending on your system configuration, you may also have the Modify a Reservation command feature available in your Quick Menu.

Clicking on a reservation from the search results list on this screen opens the Stay Information for that stay or reservation.

To make changes to the Reservation, click the Modify Stay button from the local toolbar across the top of the Stay Information screen. This opens the Quick Reservation form, allowing you to make the necessary changes to the reservation.

When the changes have been made, click Finish to apply them to the selected reservation. The Stay Information screen reappears with the updated information.

Note: When in the Folio screen of ANY reservation, you may modify it using the Modify Stay (or Modify Group, if viewing a Group reservation) button. The Modify Reservation command allows you to SELECT the reservation to modify, if you do not already have it displayed.

See also Modify Folio and Modify a Group Block.

 

 

Select the Modify a Reservation command directly from the Quick Menu if it is available.

Modify a Reservation command selected in Quick menu

OR

Select Modify a Reservation from Reservations Area (select Reservations from the Quick Menu).

 

 

The Reservations Menu may be reached either directly from the Quick Menu, or by using the Full Menu and selecting Reservations => from the Other section.

 

1. Select Reservations from the Quick Menu (left side of screen).

Quick Quote menu with Reservations option selected

OR

2. Select Reservations from the Other section of the Full Menu,

Click the icon on the left for the Full menu.

Full Menu Icon

This will display the Full menu in a tabular form, with four sections, Registration, Status, Cashier and Other.

Full Menu Table

Select Reservations => from the Other section.

Other section of Full menu, with reservations command selected

This will display the Reservations menu in a tabular form, with two sections, Guest Reservations and Group Reservations.

Reservations Menu Table

The Modify a Reservation command is in the Guest Reservation section.

Guest reservation section of reservation menu with modify a reservation command selected

 

When the Modify a Reservation command is selected, the Select Reservation screen appears.

Select Reservation Screen

This screen allows you to enter search criteria such as Booking Name, Last Name, First Name, Phone, ID, Company, City, State, Arrival, Departure, and/or Room Number.

By default, the search looks for individual guest reservations only, however you can use the checkboxes across the top of the search fields to search by All, In House, Reservations, Groups, Cancellations, History or No Shows.

After entering the search criteria, select <<Press to Search>> to search for matching records.

Select Reservation screen with reservation selected

Select the desired reservation to display the Stay Information (Folio) screen.

Folio screen with modify stay button selected

From the local tool bar of the Folio screen, click the Modify Stay button.

This will open the Quick Reservation form, from where you can make any desired changes (or subsequently open the Reservation Wizard to make more detailed changes) to the reservation.

After the changes have been made, you should click the orange button Finish to apply them to the selected reservation.

This will cause the Stay Information screen to reappear, now with the updated information.

 

 

Date Updated June 15, 2021